It would be good to add a rule that automatically cancels any pending approvals if the ticket is closed by the requester before being actioned and moved to spam as it’s no longer required. These have to be manually cancelled or the approvers get constant reminders as we have that set to every 48hrs.
Closed
Cancel Approvals when Moved to Spam
+1Join the Community
Already have an account? Login
Welcome back to Freshworks Community
No account yet? Create an account
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.