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New Idea

Cancel Approvals when Moved to Spam

Related products:Freshservice
  • August 23, 2024
  • 0 replies
  • 10 views

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It would be good to add a rule that automatically cancels any pending approvals if the ticket is closed by the requester before being actioned and moved to spam as it’s no longer required.  These have to be manually cancelled or the approvers get constant reminders as we have that set to every 48hrs.