Hey everyone,
I personally feel there should be a provision for us to enter resolution forms.
So there is a need for canned form in the automation field.
(canned responses exist though)
Closed for Voting
Canned forms on automation rules in ticket updates
Hello Kaushik,
We'll definitely pass on your feedback as a feature request and you can follow this space for any updates on the new features/enhancements from us. Kindly note that new enhancements are taken up based on the feasibility and implemented based on the number of asks
Cheers!
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