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Canned forms - Setting to choose if answer to the canned form is public or private in ticket history

Related products:Freshdesk
  • October 27, 2022
  • 0 replies
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Could you please add, in canned form configuration, a setting allowing to choose if the answer to the canned form is public or private in the ticket history.

The setting should be set to private or public for each canned form, not a global setting.

Thank you