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Canned Messages for facebook and twitter response

Related products:Freshdesk
  • October 16, 2012
  • 2 replies
  • 23 views
O
Apprentice
It would be nice to have the canned messages for responding to queries on twitter or Facebook.

2 replies

P
Apprentice
  • pwalsh
  • Apprentice
  • March 22, 2013

Also, search and include "solutions" 

aravind.sundararajan
Skilled Expert
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Hi,


You'll now be able to use the canned responses/solution articles for responding to Facebook / Twitter messages. Please make sure that the content doesn't breach the character limit in case of twitter replies.


Cheers!

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