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Canned Messages for facebook and twitter response

Related products:Freshdesk
  • Oct 16, 2012 10:32 AM UTC
  • 2 replies
  • 32 views

It would be nice to have the canned messages for responding to queries on twitter or Facebook.

2 replies

  • Apprentice
  • Mar 22, 2013 5:06 PM UTC

Also, search and include "solutions" 


aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Hi,


You'll now be able to use the canned responses/solution articles for responding to Facebook / Twitter messages. Please make sure that the content doesn't breach the character limit in case of twitter replies.


Cheers!