It would be helpful if within FreshService we could get analytics on canned response use.
Currently it is not possible to easily track how often canned responses are used and it would be helpful if we could.
New Idea
Canned Response Analytics within FreshService
Mohre Enquiry Services. In the UAE, labour laws, employment regulations, and workforce management are overseen by the Ministry of Human Resources and Emiratisation (MOHRE).
+1I just asked the same question! We use canned responses a lot of the time and it would be really useful to report on their use to track volume of issues as canned response use is much more consistent that filling in the fields - which is just another admin task.
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