In the Canned Responses, it would be great to have a field where we can interest a description or instructions to our team about when and how to use the response like the picture below. This part is not sent to customers, but only viewable by support staff to get additional context/direction on a specific canned response
+2It would also be nice to be able to add a unique tag to such answers, which would be added after the answer
+7I asked about this, too. Would be nice to have a sort of “Notes” field for canned responses.
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