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New Idea

Canned Response folders to have a group visibility option

Related products:Freshdesk
  • May 28, 2024
  • 0 replies
  • 13 views

Crocus_Benford
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I have our Canned Responses organised into folders. Currently, if we want to give a group access to the canned responses in a folder, we have to do this for each individual CR. 


It would be useful if there could be a folder visibility that can work alongside the CR visibility so we can make one adjustment to each folder, instead of every CR.