We think canned responses should be available in Freshworks CRM when answering to sales questions. Pretty much all CRMs out there offer that.
Closed for Voting
Canned Responses
+8- Community Manager
Hey Steve,
That’s a very valid suggestion. I’ve reached out to our internal product teams to understand if such a feature can be taken up, or is already being worked upon. I will revert back with an update for the same. Thanks for submitting the idea though. Ideas from power users like you will help us make Freshsales better.
Keep Ideating. Regards.
Guru
+8- Community Manager
Hi Steve,
Email templates can be used to draft email replies which are common via email enquiries. Would like to know if you are referring to canned responses to queries that are received through other mediums such as Chats?
Guru
Join the Community
Already have an account? Login
Welcome back to Freshworks Community
No account yet? Create an account
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.