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Canned responses API incomplete

Related products:Freshdesk
  • January 2, 2023
  • 2 replies
  • 54 views

Vasan
Apprentice
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If I have a large number of canned responses in a folder, I am having trouble accessing it via the APIs. There are two relevant APIs:

  1. List All Canned Responses in a folder - this returns only 200 responses even though there are more responses in the folder.
  2. Get Details of Canned Responses in a folder - this returns 30 responses per page, but after the 10th page, it stops.

Net effect: there is no way for me to list all responses in a folder if there are more than 300 responses in that folder.

Can we add pagination to the first API please? Alternatively, the second thing seems like a bug, can that be fixed please?

September 11, 2023

Thanks for putting up that idea here! We don't have the api pagination in our roadmap currently but we are working on increasing the number of responses returned to 500 or more. We will get back to you once we have an update.

We have also resolved the bug mentioned and you should be able to view more than 10 pages in a folder. Hope this helps.

2 replies

ayush.jain
Community Debut
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  • Community Debut
  • September 11, 2023

Thanks for putting up that idea here! We don't have the api pagination in our roadmap currently but we are working on increasing the number of responses returned to 500 or more. We will get back to you once we have an update.

We have also resolved the bug mentioned and you should be able to view more than 10 pages in a folder. Hope this helps.


alyssia.correa
Skilled Expert
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