Skip to main content
Closed for Voting

Canned responses for Chat

Related products:Freshdesk
  • July 1, 2014
  • 3 replies
  • 8 views
H
Apprentice

Please add the ability to use canned responses in Chat. Thank you!

3 replies

S
Contributor

Holly - I am happy to let you know that we are working on this right now. I don't have a concrete ETA but will let you know when it is out!

E
Apprentice
  • ericp
  • Apprentice
  • November 9, 2017

has there been any update to this?  Ticket is pretty aged


aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

@Eric: The canned responses for chat a.k.a Chat shorthands is already a feature in production. Please read Setting up chat shorthands for more information.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
Terms of UseAccessibility statement