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Canned responses for Chat

Related products:Freshdesk
  • Jul 1, 2014 6:51 PM UTC
  • 3 replies
  • 12 views
Apprentice

Please add the ability to use canned responses in Chat. Thank you!

3 replies

Contributor

Holly - I am happy to let you know that we are working on this right now. I don't have a concrete ETA but will let you know when it is out!

Apprentice
  • ericp
  • Apprentice
  • Nov 9, 2017 4:35 PM UTC

has there been any update to this?  Ticket is pretty aged


aravind.sundararajan
Skilled Expert
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@Eric: The canned responses for chat a.k.a Chat shorthands is already a feature in production. Please read Setting up chat shorthands for more information.


Cheers!

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