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Cannot pull agent group dynamically for task module

Related products:Freshservice
  • July 9, 2025
  • 0 replies
  • 19 views

Prathamesh K
Contributor
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Hi There, I’m working on use-case where I want to create task on run-time & assign to group based on some selection on SI form. I though of using Custom Object to built the mapping table (e.g. Plant location vs. Agent groups) but then I don’t see task module has any reference to Custom object in-order to assign group dynamically. If you guys can extend CO capabilities for Task as well it would be very helpful.