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Captcha on Popup Widget Not Displaying

Related products:Freshdesk
  • April 29, 2019
  • 0 replies
  • 29 views

Hi. I've configured the Feedback Widget popup to use on a sister website though our support portal. I enabled captcha and the popup widget code updates accordingly. However, I am able to submit tickets without captcha on both the widget setup page and through my website.


Here's some sample code (I removed the value for URL for this example on purpose):

<script type="text/javascript" src="https://s3.amazonaws.com/assets.freshdesk.com/widget/freshwidget.js"></script>
<script type="text/javascript">
	FreshWidget.init("", {"queryString": "&widgetType=popup&captcha=yes", "utf8": "✓", "widgetType": "popup", "buttonType": "text", "buttonText": "Support", "buttonColor": "white", "buttonBg": "#006063", "alignment": "4", "offset": "235px", "formHeight": "500px", "captcha": "yes", "url": "<REMOVED>"} );
</script>

 Is this a known issue?