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Captcha while posting a new topic on forums

Related products:Freshdesk
  • Feb 26, 2014 5:45 AM UTC
  • 21 replies
  • 91 views
Contributor

Hi,


We have installed freshdesk on our help site and we are getting a lot spam forum posting from some movers and packers. I wondered if I can enable any captcha for this but I couldn't find any. So, I talked to one of your representative regarding this yesterday and he said that this feature is not yet available. 


The only solution is to delete the user and post. But, it does not solve the issue as they create new accounts and do the posting. 


I don't to waste my time daily in keeping track of this and deleting those spam post. 


It will be great if you guys can release this feature ASAP. 


Thanks,

21 replies

Contributor
  • luis
  • Contributor
  • Feb 26, 2014 12:44 PM UTC
A captcha would definitely help. I am having the same problem on my forums with "movers and packers" and as you have mentioned clearing and checking for spam on our forums shouldn´t be a daily task. I hope that the Freshdesk team can come up with a solution asap.

 

Community Debut
  • libor.bus
  • Community Debut
  • Mar 8, 2014 7:58 PM UTC

Also have this problem, takes me 1h+ to clear the forum today.

Contributor

Hi,


We have introduce Captcha in forums. Please check the same and let us know if you have any questions.


Regards

Chakravarthy

FreshDesk Support

Contributor
  • luis
  • Contributor
  • Mar 10, 2014 4:40 PM UTC
Hi Chakravarthy, where can I activate the captcha option for forums?

 

Contributor

Please try to login as a customer and try creating a new forum post. You should be able to see the captcha option here.

Contributor
  • luis
  • Contributor
  • Mar 10, 2014 5:37 PM UTC
Excellent. What about adding a captcha for sending a ticket? Would that be a good idea too?

 

Contributor

We have this option for tickets created without Login


under Admin ->Customer Portal -> select the option (Make captcha compulsory while submitting ticket without logging in) and save.

Contributor
  • mithun.jhawar
  • Author
  • Contributor
  • Mar 11, 2014 12:08 PM UTC

Hi Chakravarthy,


Thanks for implementing this feature. Much appreciated.



Contributor
  • luis
  • Contributor
  • Mar 12, 2014 10:11 PM UTC
Hi Chakravarthy, sorry to be a pain but we are still receiving a lot of SPAM (movers and packers) on our Forums, even with the Captcha implemented by you. Any idea why? Man, this is getting too big.

 

Contributor
  • matt_11585
  • Contributor
  • Apr 16, 2014 2:01 PM UTC

Loving that you've added a feature when your users have posed a problem.


Our feeling is that a captcha, when the user has already signed in, is going to put people off posting: something we REALLY want them to do!


PLEASE make it so that we can turn this feature off if we need/want to and not 'throw the baby out with the bathwater' on this one :)

Contributor
  • jzacharias
  • Contributor
  • Aug 4, 2014 9:19 PM UTC
Agree with Andy. Please let us disable Captcha for logged in users.

 

annapoorna.venketaraman
Skilled Expert
Forum|alt.badge.img+8

Hey Andy/Josef, 


This sure is a very valid feedback and we indeed have this included on the roadmap.


We're currently focussing on improving the SPAM filtering and once we have stabilised that, we will be making the captcha optional. 


Feel free to drop in more ideas and feedbacks. 


Thanks,
Anna

Head of Community
Contributor
  • dferber
  • Contributor
  • Aug 10, 2014 4:15 AM UTC

Another vote for making the captcha option for logged in users. It definitely reduces the usefulness of the forums - can't read half the captcha things myself, they're a pain.

Community Debut
  • andrew.pitts
  • Community Debut
  • Aug 25, 2014 12:48 PM UTC

Yes....agree with the above.  The captcha should definitely be optional.

Contributor
  • josh.thayer
  • Contributor
  • Nov 12, 2014 5:27 AM UTC

Can we get an update? I'd really like to disable the Captcha for our forums. 

We require forum users to be logged in, and we use simple sign-on, so the only people who can post are our end-users (employees) with access we've already granted to them. Thus it doesn't make sense to force them to fill out the captcha. 


Thanks.

Community Debut
  • andrew.pitts
  • Community Debut
  • Nov 12, 2014 5:32 AM UTC

Yes - I can't agree more with Josh.  This is an important issue for us as well - would really like to be able to disable captcha.

annapoorna.venketaraman
Skilled Expert
Forum|alt.badge.img+8

Hello everyone, 


Totally understand how it would make things a lot more easier if you can have the Captcha optionla. 


But, we are currently working on platform migration and once we are done, we would definitely try and take it up. Unfortunately, there is not concrete ETA as of now. 


Sorry about that!


Anna

Head of Community
Community Debut
  • graham.hughes
  • Community Debut
  • Mar 27, 2015 1:00 PM UTC

+1 for this please!

sajesh.krishnadas
Contributor
Forum|alt.badge.img+6

We are glad to inform you that we have rolled out the option to enable/disable the CAPTCHA for new forum topic creation for your end users. You can find the option by following the below steps:


  • Go to Admin -> Customer Portal 
  • In 'User Permissions for portal' under 'Who can view forums', select either 'Logged in users' or 'Everyone' based on your preference 
  • By default the checkbox 'Logged in users should enter CAPTCHA to create topic' will be enabled, disable the option if you want to remove the CAPTCHA option for your users 
  • And Save the settings!


Hope the feature will be helpful to you and your users. Cheers!

mitho
Community Debut
Forum|alt.badge.img
  • mitho
  • Community Debut
  • Mar 8, 2023 2:03 PM UTC

To add a CAPTCHA to the process of posting a new topic on a forum, you can follow these steps:

  1. Choose a CAPTCHA service: There are various CAPTCHA services available online, such as Google reCAPTCHA, hCaptcha, and more. Choose one that best suits your needs.

  2. Register and obtain a public and private key: Once you've selected a CAPTCHA service, you'll need to register and obtain a public and private key. This is typically done through the CAPTCHA service's website.

  3. Install the CAPTCHA plugin: Most forum software comes with a CAPTCHA plugin that you can install and configure. If not, you can find a suitable plugin and install it on your forum.

  4. Configure the CAPTCHA plugin: Once the plugin is installed, you'll need to configure it with your public and private key, as well as any other settings that are required.

  5. Test the CAPTCHA: It's essential to test the CAPTCHA to ensure that it's working correctly. You can do this by creating a test account and attempting to post a new topic. If the CAPTCHA is working correctly, it should prevent spam bots from posting on your forum.

By adding a CAPTCHA to the process of posting a new topic on your forum, you can help prevent spam and ensure that your forum remains a valuable resource for your users. In this way we avoid Abu Dhabi movers and packers at our forum. So, you can follow these steps.

mitho
Community Debut
Forum|alt.badge.img
  • mitho
  • Community Debut
  • Mar 8, 2023 2:08 PM UTC

 

In short you can add a CAPTCHA to your forum's new topic posting process, follow these simple steps:

  1. Choose a CAPTCHA service that suits your needs from various online options.

  2. Register and obtain a public and private key from your selected CAPTCHA service's website.

  3. Install and configure the CAPTCHA plugin on your forum. Most forum software has this plugin built-in, but if not, find a suitable plugin to install.

  4. Configure the plugin by entering your public and private key and other required settings.

  5. Test the CAPTCHA by creating a test account and posting a new topic. This step ensures the CAPTCHA is working correctly and helps prevent spam bots from posting on your forum.

In this way we avoid Abu Dhabi movers and packers at our forum. So, you can follow these steps.

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