+3As a Freshdesk user I would like for the URL presented in tickets that are created by users from the widget to present the actual URL from the page where they clicked the widget and not just the base URL.
When I click the widget from this URL: https://harmonyhealth.rimsys.io/settings
I only get this URL in the ticket: https://harmonyhealth.rimsys.io
It would be much more helpful to get the full URL and not just the base URL. This was a native function in Zendesk that I just moved from.
I have the exact same question and the same experience too. Zendesk gave us the exact URL, which was helpful to support the customer more quickly. But Freshdesk just gives the generic URL, which requires an extra step from my team.
Can Freshdesk show the exact URL where the ticket was generated from the widget?
Plus one on this, and surprised this hasn’t had more votes! It would save us so much time as users inevitably don’t tell you the page they were on when they log the ticket, and I’d rather not have to capture it manually from the user when there’s a feature that could in theory do it for them.
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