Certain tickets need to able stand out of the crowd to be seen

Cetain tickets are important, even if not marked as urgent.  These are f.e. when a new staff member is arriving and a need to create a user, order computer stuff and more.  There needs to be a way to create an Automation that could f.e. color the line of these workorders, create a special State(state field) or something that makes those tickets stand out in the crowd.  Having a different ticket view is one way but on ticket way for all new common workorders is best.