Currently when you select 'Check your ticket status' the tickets are list in chronological sequence (oldest ticket first) and the default view is All tickets.
Change this so that the default sort order is reverse chronological order (most recent first) and the default tab view is 'Open and Pending'. This just makes sense, rather than having to wade through several pages of tickets (some of our users have many tickets going back over a year).
If you do not want to just change it to the defaults above, then please let us set it.
Closed for Voting
Change default sort order and default tab for 'Check your ticket status'
+12Hi,
The default view is "Open or Pending" and the tickets are displayed in the descending order based on the created date ( newest first ) . The system remembers the last view chosen by the customer ( of course as long as the browser cookie is available ) and defaults the view when the user clicks on the Tickets tab.
Cheers!
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