Practical case:
I've subscribed this topic http://support.freshdesk.com/categories/2/forums/5/topics/296, which is where Girish posts the change log for the versions. But since he modifies the post instead of creating new post, I didn't receive anything on my email alerting for this.
Don't know if this IS a real technical problem or if the alert should bother everyone suscribed when someone makes a change (I don't think so), but regarding Freshdesk's way of telling their customers when there's a new release and what's included in it, it's not the best way IMHO.
So, my report isn't about the technical part but how you are using it to pass information to us, customers :)
