One of the major use cases we encountered was while configuring the entire Change Management workflow. Unfortunately, toward the end of the implementation, the customer requested that Normal Change should be set as the default change type instead of Standard Change.
At that point, we felt it would have been much more efficient if the Change Type could simply be reordered through a drag-and-drop option in the Field Manager, allowing us to set the preferred option as the default without impacting the existing configuration.
However, since that option was not available, we had to reconfigure the entire setup just to make Normal Change the default instead of Standard Change. This resulted in additional effort and rework that could have been avoided with a simple drag-and-drop functionality.
