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Change Module approver rules

Related products:Freshservice
  • December 11, 2023
  • 2 replies
  • 32 views

nparionagmail
Contributor
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We would like to have a means to prevent certain approvers.  We have a few levels of approvers for our change process.  For example we have 4 levels a 1,  2,  3 and CAB.  

Ideally we would like to prevent Level 1 from approving as level 2 as well.

It would be great if we could build rules that would prevent this from happening. 

2 replies

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  • Skilled Expert
  • December 12, 2023

Would it not be easier to create different CABs, this will produce a dropdown list for you to select the required level.

 


nparionagmail
Contributor
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@SteveF1258 we tried that. But we have different approved based on category and sub category and that would not work and our level 1 is a peer review which could be anyone on the team.