Change requester company of an open ticket

Hello Pablo,

It is possible to edit the requester on the ticket. You can click on Edit option on the ticket and change the user information .

Cheers!

Thanks Aravind.

I don't want to change the details of the requester, I want to change the company of the requester and I'm not able to do that. That field is not editable. See screenshot:

Hello Pablo,

You can click on the customer name and then hit "Edit" option to add/modify the company information.This is because , with the advent of multiple company mapping, the customer has to be mapped atleast to a company before the existing one is removed.

Cheers!

I still cannot find a way to change the Company, perhaps we can move this one to a private ticket and someone can do a screen share with me?. Thanks!

Hello Pablo,

I've attached a videograb which can walk you through the option that you're looking for. If this is not helpful, please do write back on the support ticket raised for this case.

Cheers!