I’d like to be able to change the requester of a ticket using an Automation or Scenario. The idea is I would base my criteria on who the original requester email was (e.g., no-reply@microsoft.com) and change that to someone else within our company, so that they get the ticket updates/closure notices. Currently we do this manually and we’d prefer it was automated.
New Idea
Change Requester via Workflow Automation or Scenario
+14- Top Contributor ⭐
I’d like to be able to change the requester of a ticket using an Automation or Scenario. The idea is I would base my criteria on who the original requester email was (e.g., no-reply@microsoft.com) and change that to someone else within our company, so that they get the ticket updates/closure notices. Currently we do this manually and we’d prefer it was automated.
As of to day you need to use the web hook action and API
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