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Change Sort Order of Saved Views

Related products:Freshservice
  • October 26, 2018
  • 15 replies
  • 299 views
T
Contributor

We currently have 12 different views that we use for our agents to be able to easily see their tickets or groupings of certain tickets.


If a new View is created, it's displayed at the top of the View list. We like to keep our Views organized so they're easy to find for our agents. However, if a new View is created that should be positioned in a certain place, I have to delete a bunch of Views and then add them again them just to get the newly created View in the position I want.


As you can guess, this is far from ideal.


Having the ability to sort and rearrange custom Views would help alleviate this issue.

15 replies

M
Contributor
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  • mepting
  • Contributor
  • October 26, 2018

I can't agree more with this request!!!

    M
    Community Debut
    • mpope
    • Community Debut
    • September 14, 2019

    Any idea if this will ever be implemented?  At the minimum, it should be default sorted by Name, not Date Created,   The drop-down menu for Views looks terrible in our instance and it is makes training new agents harder and confusing given we can not sort the View list


    Also, I wish there was a way to assign a default view for all agents that was not "New and My Open"  the way our organization and ticket flow works this view is more or less useless for us but since it is a "default" view we can not edit or remove it.  That is frustrating

      T
      Contributor
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      • tony.stewart
      • Contributor
      • September 16, 2019

      I fully agree with and support this feature request!

        M
        Contributor
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        • mepting
        • Contributor
        • September 16, 2019

        Any update from FreshService on this request?

          P
          Community Debut
          • paul.langton
          • Community Debut
          • November 4, 2019

          Agreed, I want to put my most commonly used custom view at the Top of my list

            A
            Contributor
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            • anders.grape
            • Contributor
            • July 6, 2020

            +1 on this request!

            S
            Community Debut
            • shane.franke
            • Community Debut
            • July 29, 2020

            Wondering if there is any progress on this? Often we create a new view for our team and custom views/other useful views get pushed further down...

              J
              Community Debut
              • jkabat
              • Community Debut
              • July 29, 2020

              Please!

                M
                Community Debut
                • m.stoffels
                • Community Debut
                • July 30, 2020

                Big miss... Please put this on the backlog

                  R
                  Active Contributor
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                  • rbarney
                  • Active Contributor
                  • August 20, 2020

                  I agree with this AND being able to set a default view or yourself so that you don't to continuously change it each time.  Different agents look at different things so it would be nice if they could have their preferred view defaulted for them.  

                    J
                    Apprentice
                    Forum|alt.badge.img
                    • jlwilliams
                    • Apprentice
                    • January 19, 2021

                    I would like to see this as well.  The ability to both select a personal default as well as choose the order of view display list.

                      i.cameron
                      Skilled Expert
                      Forum|alt.badge.img+2
                      • i.cameron
                      • Skilled Expert
                      • February 11, 2021

                      Yes, another voice in favour of this. It is painful having to delete and re-create Views just to get the correct ordering

                      myIT.abdn.ac.uk
                        luke-cw
                        Community Debut
                        • luke-cw
                        • Community Debut
                        • September 21, 2022

                        Pushing to the top so Any update on this? @freshservice

                          vantezson2
                          Community Debut
                          • vantezson2
                          • Community Debut
                          • October 25, 2022

                          Any idea if this will ever be implemented?  At the minimum, it should be default sorted by Name, not Date Created,   The drop-down menu for Views looks terrible in our instance and it is makes training new agents harder and confusing given we can not sort the View list

                           

                          Also, I wish there was a way to assign a default view for all agents that was not "New and My Open"  the way our organization and ticket flow works this view is more or less useless for us but since it is a "default" view we can not edit or remove it.  That is frustrating

                          On the Home tab, in the Sort & Filter group, click Advanced and then click Advanced Filter/Sort on the shortcut menu. A new document tab appears, containing a design grid and a window in which you can select a field on which to sort. In the window, double-click the field that you want to use to sort.

                          J
                          Skilled Expert
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                          • JohanB
                          • Skilled Expert
                          • July 5, 2024

                          We’re new to Freshservice and I’m very surprised this is not a feature. Don’t know if I am missing something but being able to rearrange saved ticket view lists is a basic feature that is missing.

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