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Change the label on the Forward option from ticket for collaborators

Related products:Freshdesk
  • Oct 22, 2024 4:00 PM UTC
  • 0 replies
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It would be really useful if we could customise the label on the Reply, Forward, Add Note buttons - collaborators only see the Add Note and Forward options, where Forward is misleading in its context.

Simply Write message would make more sense; given they can include anyone in the the to field