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New Idea

Change the primary contact person

Related products:Freshdesk
  • February 8, 2023
  • 1 reply
  • 45 views
P
Apprentice
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The ability to change the primary contact person, the initial person who requested the ticket, would be a handy feature. Sometimes we need to remove the original requestor email address and change to a new contact within the same company.  

1 reply

Jebas
Contributor
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  • Jebas
  • Contributor
  • February 20, 2023

Hi @phil.minors ,

Greetings from the Freshworks Community!

I understand your concern. We can actually do that in Freshdesk. 

You can click on the Edit button right next to the Description and you can change the Requester:
 

I hope this helps!

Please do reply back to this email if you have any queries.

Regards,
Jebas D.

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