The ability to change the primary contact person, the initial person who requested the ticket, would be a handy feature. Sometimes we need to remove the original requestor email address and change to a new contact within the same company.
Closed
Change the primary contact person
+1
+7Hi
Greetings from the Freshworks Community!
I understand your concern. We can actually do that in Freshdesk.
You can click on the Edit button right next to the Description and you can change the Requester:
I hope this helps!
Please do reply back to this email if you have any queries.
Regards,
Jebas D.
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