After 4 years I am getting tired of this scenario happening.
- I post a detail question with exact needs and a screenshot or video of the issue.
- I wait for a response
- The first response is “Hi I hope you are doing well”, completely ignoring the question and infromation I’ve already given.
- I have to reply “good”
- I then wait even longer for a response that could have already been answered with the very details an information I’ve already given because of this.
Does it not make more sense to just have your technicians respond to the question being asked instead of pro-longing with pleasantries?
If I send an email to support, do you reply with “How are you doing!”
No.
It should be the same for support chats.
