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Change ticket type in "EDIT" panel for tickets

Related products:Freshservice
  • January 29, 2015
  • 2 replies
  • 15 views
J
Contributor

It would be great to be able to have a field in the edit window to change the ticket type, almost everything else is there. 

2 replies

J
Community Debut
  • john.awad
  • Community Debut
  • August 26, 2015

Hi Freshdesk,


Do we know if this feature is coming in the future?


Thanks,

John

M
Contributor
  • mellestad
  • Contributor
  • May 1, 2019

This would be nice to have. We'd prefer changes to be labeled Standard/Normal/Emergency and then make escalation rules based on risk for Normal changes.

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