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Change ticket type in "EDIT" panel for tickets

Related products:Freshservice
  • Jan 29, 2015 3:17 PM UTC
  • 2 replies
  • 20 views
Contributor

It would be great to be able to have a field in the edit window to change the ticket type, almost everything else is there. 

2 replies

Community Debut
  • john.awad
  • Community Debut
  • Aug 26, 2015 8:14 PM UTC

Hi Freshdesk,


Do we know if this feature is coming in the future?


Thanks,

John

Contributor
  • mellestad
  • Contributor
  • May 1, 2019 8:10 PM UTC

This would be nice to have. We'd prefer changes to be labeled Standard/Normal/Emergency and then make escalation rules based on risk for Normal changes.

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