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Changing default email address when creating a new email.

Related products:Freshdesk
  • January 15, 2019
  • 3 replies
  • 63 views
T
Apprentice

Hello,


I often use the "New" dropdown at the top of the screen to start a new email. However, when I do that, the "from" email defaults to another team's email and I have to manually select the correct email address, which I often forget to do. Is there a way for me to default this email address to the one that I need to use?


Thank you!


Tonia

screenshot2019-01-1513.28.23_38228.pngscreenshot2019-01-1513.28.53_38228.png

3 replies

S
Apprentice

I have the same question - and the default email belongs to a team that the user does not belong to. Would like it to default to their team's email. 

S
Apprentice

I have the same question. In our case, the default email is for a team the user doesn't even belong to. Would like it to default to the users team. 

hemanth.ramya
Community Manager
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  • hemanth.ramyaCommunity Manager
  • Community Manager
  • April 16, 2020

Hello!


@Tonia@Anderson Did you get a chance to try making use of the Marketplace app: Customize 'From' Email Address for this? Using this app, you can customize the ‘From’ email address based on a Group while sending an email using the "New Email" option.


Hope this helps. Cheers!

Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
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