Hi,
When we change the requester of a ticket so that they get the mail notifications about the ticket, the initial message in the ticket suddenly seems to have come from the new requester, instead of the original one. This is quite misleading, the initial message should always show the name of the person who sent it like with any other reply, and not use the requester's credentials. Also since ticket changes are not logged in the activity log it has the issue that when the initial message didn't contain a signature of some sort identifying the sender it becomes impossible to know who submitted the original ticket.
Sincerely,
Marijn van Zon.
