Is it possible for me to change the current items shown in the Ticket view @ the dashboard?
I would also like a option to shows how many open tickets there are atm.
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Changing view of the Dashboard
I would like the dashboard to be customisable - be able to show/hide different ticket fields/columns.
Freshdesk has a serious issue with the Ticket Dashboard and Filters. I am very curious if they use their own product for their internal support. How do they handle these issues internally?
+1i dont see any responses from Freshdesk on this thread. Is it possible to customise the dashboard or hide it from agents? In its current state its pretty useless and i dont want all my agents seeing every other agents activities. Thanks
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