Hi!
I’m trying to integrate Slack with Freshdesk and have run into a weird limitation. When I try to choose channels in the “Access Public Channels” dropdown, I’m not seeing half of the channels I have on Slack. It seems that more recently created channels are missing from the list.
After chatting with support chat, I learned that Freshdesk has a 100 channel limit. As we’re currently use project-based channels in our company and have more than 180 open channels, this is a limitation that prevents us from fully using Freshdesk as a support tool. Technically the Slack API https://api.slack.com/methods/conversations.list allows to return up to 1000 channels at a time. As this is an artificial limitation without any technical reason to back it up, I kindly request the product team to consider lifting this limit.
