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Chat History available during chat

Related products:Freshdesk
  • February 7, 2017
  • 2 replies
  • 28 views
B
Apprentice

 It is often necessary to review past chats while chatting with a repeat visitor.  Please include a convenient link to past chats for the visitor.  An indication of presence, dates and operators of past chats in the current chat would be really valuable.  


2 replies

aravind.sundararajan
Skilled Expert
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Hello Betsy,


Thanks for bringing this up :) We've this planned for the year's roadmap and will keep you posted on the updates .


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
aravind.sundararajan
Skilled Expert
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Betsy,


Freshchat is the new messaging experience offered by Freshworks and it has truly replaced the traditional Livechat as a powerful alternative. It offers you to maintain the chat conversations in a single window for easy reference and also it is integrated with Freshdesk. You can read more about this here.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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