We need desperately need better Group overflow routing feature in chats.
Right now there is no built-in way to have chats overflow to more than one Group if all members of a Group are offline.
Example: if a customer contacts us and is routed to Group A, but no one is online for Group A, the chat gets sent to Group B or Group C’s queue. If no one from Group B is online either it would go to Group C. IF no one from Group C is online, it would go to Group B.
I would love to see something similar to the level of control we have with call routing reflected in chat routing.
