The setting "Show Chat: When agents are online and accepting chats" is great for our business, in which we don't have the resources to offer chat every day at fixed business hours.
What's not great is that this doesn't work if you have several chat widgets for different languages. If I have agents in Group Dutch turning their chat availability on, the chat widget for Group German and Group English will be offered to customers, even if no-one from that group is available!
Since you have a routing feature based on groups already, it should be fairly straightforward to link the "When agents are online" to the Group's availability, so that we don't have Chat offered to customers for certain languages with no one available to service the chat.
