Is there any functionality in freshdesk to add a timer to the chat window so that an agent can see how long it has been since the customer or they (the agent) has responded? This would be valuable as they are working multiple chats, so they can quickly see which customer has been holding for a response the longest and give that customer priority.
The timer could be color coded (Red or green) depending on who replied last (the agent or the customer)
Thanks in advance.
+12Hello Eric,
Freshchat is the new messaging channel in Freshdesk and has replaced the traditional live chat as a powerful alternative. Freshchat offers a priority inbox view for the agents that let you to sort chats by first response due and other such states. Freshchat is tightly integrated into Freshdesk and you can learn how to set it up here.
Cheers!
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