While the knowledge base provides decent support, it would be nice to have a checklist possibility within fresh,
some agents don't know what to ask or search for, and this would give them a guideline to follow scripted in the ticket tool and not a separate excel or doc, on the other side this can then also be set up for end users, so they know what info to provide before creating a ticket and making the info more complete.
Would anyone have ideas on how to integrate this in fresh service?
+2We create task scenarios for those types of situations and apply them to the ticket through the “three dot” menu > Execute Scenario. It auto-creates the tasks that need to be accomplished and you can assign them to a tech. We use this for purchasing, onboarding/offboarding inventory assets...because we haven’t mastered that yet, and other common things we do.
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
