+3We have a customer that needs the automation for Child Ticket. When the Child ticket is updated, It can update the parents ticket too. Here is the use case:
I have checked the automation and the current automation doesn’t support this workflow.
Thanks.
+14We have a customer that needs the automation for Child Ticket. When the Child ticket is updated, It can update the parents ticket too. Here is the use case:
I have checked the automation and the current automation doesn’t support this workflow.
Thanks.
You need to use the Web Request node and API.
But a it would be good if a Action node could update parent like it can do with a child ticket.
+14
+16
+12Sure thing.
Upvoted as well.
I actually had this same need some months ago.
Regards,
+4I would like to be able to updates values both ways without the need for web request node and api.
E.g. we have a custom field added “Failing service” and the value set for that field on the parent ticket when resolved should be set on all child tickets. Solved it via web request and api, but I agree it should be doable with simple actions in the workflow.
Upvote even if this is the other way around 😁
+8Well we have just one vote to go and I have a meeting next week with the team! ;)
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