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Choose which portal interface to set as default for new Requesters

Related products:Freshservice
  • September 5, 2019
  • 1 reply
  • 18 views
T
Contributor
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It is possible to make available to Requesters both the Conversational and the Classic portal interfaces, however it always defaults to the Conversational interface when a new Requester first visits the portal.  I would like to be able to choose which portal interface is the default for new Requesters, so I can set the Classic interface as the default if I wish to.

1 reply

R
Contributor
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  • rrees
  • Contributor
  • September 5, 2019
This is critial for us too. As you may have your self service portal already established, we don’t want to have the view change on the end users. We want the corner icon where they can switch but not default.
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