The daily Submitted versus Resolved graphs in the Helpdesk at a Glance classic report are probably the most useful metrics I get from Freshdesk. I would love to see that graph in the newer Helpdesk at a Glance report.
Closed for Voting
Classic Helpdesk at a Glance Graphs in Helpdesk at a Glance
+12Hello,
The resolved/received trend graph can be obtained from the Ticket Volume trends report in the new reporting suite. In addition to this, it also provides Load analysis and Busy hour/day for the helpdesk metrics that can help in understanding the load for the agents and also help you in planning the staffing for busy days.
Cheers!
How can i use it? Please can you help me? on my side its not showing graph option to see all remaining tickets and resolved tickets?
@Mubeen -
You could navigate to Analytics > Curated reports >Ticket volume trends.
You could apply report level filters further to customize the same.
If you are looking for more advanced filters to work with, write to us at customersuccess@freshworks.com and one of our experts will be in touch.
Thanks!
Join the Community
Already have an account? Login
Welcome back to Freshworks Community
No account yet? Create an account
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.