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New Idea

Clear filters with one click

Related products:Freshdesk
  • February 26, 2024
  • 6 replies
  • 38 views

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When there are lot of filters on the ticket view or in search, it will be nice to have a button or something similar to clear all filter (Empty all filters)

6 replies

julia.a
Top Contributor ⭐
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  • Top Contributor ⭐
  • March 13, 2024

In Search there already is a “Reset filter” button that resets the filter, but it won’t reset the search preferences (search by subject, description etc.) nor search term.

A button for resetting the search preferences would be useful indeed.


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  • Author
  • Contributor
  • March 13, 2024

In addition to search page, this is needed in ticket list view filters


julia.a
Top Contributor ⭐
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  • Top Contributor ⭐
  • March 13, 2024

When using ticket list view filters, you can reset it with the “X” here:

 


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  • Author
  • Contributor
  • March 13, 2024

I meant the filters on the right hand side. It will be so handy to clear all field filters with one click rather than adjusting the fields one by one


julia.a
Top Contributor ⭐
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  • Top Contributor ⭐
  • March 13, 2024

I meant the filters on the right hand side. It will be so handy to clear all field filters with one click rather than adjusting the fields one by one

Yes, once you adjust anything in the filters on the right, you can reset it by clicking the “X” next to the filter view’s name.


Shaine Chance
Skilled Expert
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  • Skilled Expert
  • March 16, 2024

Julia,

That only resets the filters back to what the ticket view already had. Not exactly what OP was asking for :)

Kind regards