I'd like to see the ability to assign client admins on a per company basis. A client admin could log in and effectively run reports on tickets associated with their users. This way they can check up on Service Desk performance as well as re-open tickets on behalf of company users if need be (although this is a side thought).
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Client Admins
Ok so I see I can set a user to view all tickets for his organisation - we're half way there, allowing them access to run report across their total company tickets would be awesome!
What about also giving one user admin rights to their company so that they can create new help desk logins for their company on the fly? I like the idea of being able to generate only one login for Company A, and then that user is tasked with creating/modifying/deleting their own internal staff's logins to my help desk.
+12Hello,
The admin/supervisor can configure scheduled reports and send them directly to the client's manager. You can read more about this option here.
Cheers!
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