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Close Child Tickets from Parent Ticket

Related products:Freshservice
  • May 13, 2015 9:10 PM UTC
  • 7 replies
  • 57 views
Apprentice

I really like the new feature to have child tickets attached to parent tickets. However, it would be even more helpful if I had the option to close all of the child tickets from the parent ticket. 

7 replies

Community Debut

Hi Michael,


I'm glad that you like the Parent-Child tickets feature. We are planning to introduce several controls like changing a status in one of the child tickets reflects in the parent and vice versa, adding a note in the parent ticket adds a note in the child ticket and several others. There is no solid ETA for this but you can expect this to be rolled out in the coming months.

Apprentice
  • michael_11575
  • Author
  • Apprentice
  • May 28, 2015 3:01 PM UTC

Sounds great. Thanks!!

Contributor
  • rehab.zaky
  • Contributor
  • Jan 3, 2016 10:31 AM UTC

 Hi Radheshyam,


      How's this update. when it'll be ready for using !


Regards,

Rehab,

Community Debut

I know this thread is extremely old. is there any status update on it?

Contributor
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  • melker
  • Contributor
  • Feb 3, 2020 2:28 PM UTC

Freshservice, please provide an update on this topic please.

Community Debut
Contributor
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  • melker
  • Contributor
  • Feb 24, 2020 8:05 AM UTC

@AlbertAlvarez: the link you posted has no correlation with the topic started here. the point here is to close the child tickets at parent level. no to connect child tickets like you normally would.

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