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Close Facebook Message automatically when the ticket is closed in Freshdesk

Related products:Freshdesk
  • July 26, 2018
  • 2 replies
  • 23 views

As a: Freshdesk user who has integrated Facebook into Freshdesk.


I want: that whenever I close a ticket in Freshdesk, the system marks the customer's request in Facebook as solved.


So that: I do not have to navigate to Facebook and close the request there actively after I have closed the ticket in Freshdesk. At the moment Freshdesk users have to close a ticket in Freshdesk, navigate to Facebook and, search for the client's query in Facebook and mark it as closed.

2 replies

  • Community Debut
  • December 2, 2019

Any progress from the development team for this feature? 


Hello,


This functionality lies within the control of the inbox of the Facebook page and Facebook doesn't allow access to perform these functions from an external application. 


However, we have definitely noted this down and would try to implement this in the future if there are any possibilities.


Cheers.