Hello,
I have a short question.
We have a working freshdesk page wich we have not used for quite a time.
We have a lot of open tickets (a few thousand) wich we want to close all at once.
Is this possible and if so, how can we do this?
Thank you in advance!
Edwin
Indicium B.V.
Hello Edwin,
Thank you for reaching us. Hope you are well.
Regarding your query, you should be able to set up a time trigger rule to perform an action to close the tickets if the status of the ticket is Open and involve other condition as well. It is to be noted that the Time triggers run once every hour and would execute the actions on the matching tickets.
To configure this, please go to Admin > Automations > Time triggers > New rule. Also, time triggers is a provision that is available from the Blossom and above plans. I hope that helps.
Have a good day!
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
