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closed Tickets

Related products:Freshdesk
  • June 27, 2019
  • 1 reply
  • 7 views
M
Apprentice

why when is see ticket volume trend report most of unresolved tickets set as closed or resolved ?


also whats the last status for the ticket Closed or resolved ? 
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1 reply

O
Contributor
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To answer your second question: the standard way of working is to set a ticket as resolved. Then a Supervisor rule automatically changes the status from resolved to closed after 5 days. So closed is the final status. Obviously you can change the Supervisor rule. 

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