Hi All,
Our organization would benefit greatly from a Closure Rule condition requiring that a Resolution note is entered before a ticket can be closed. This feature would help ensure that every closed ticket includes a clear explanation or summary, enhancing consistency and transparency in our ticket resolutions.
Thanks!
+9Hi
This is already available in the product. Are you missing something here?
I believe what might be jarring in Freshservice is that Closure Rules regarding the Resolution note is available for Major Incidents at the moment but not Incidents or Service Requests:
The Business Rule option is great but, technically, it is a workaround
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