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CMDB Warranty Pull

Related products:Freshservice
  • Feb 9, 2015 8:59 PM UTC
  • 48 replies
  • 375 views
Apprentice

I'd like to see a feature that automatically pulls in warranty information from manufacturers i.e. Dell, HP, etc.  It's a feature offered in other solutions so it should be able to be done.


Thanks.

48 replies

Contributor

Agree with this suggestion.  We are currently looking at a number of ITSM products and have seen this functionality in other solutions along with the ability to create and print QR codes to audit assets not connected to the network.  The ability to scan them via the app would also be of extreme benefit (have seen this requested already).


So far we are extremely impressed with FreshService!

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  • cjones
  • Community Debut
  • Feb 25, 2015 7:55 PM UTC

Please, Please, Please do this - Then I can finally get off the fence from Samanage and Come Join the Fun Team!!!

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  • carmenp
  • Community Debut
  • Mar 26, 2015 1:32 PM UTC

YES, this would be a great addition! If I knew this was in the works it would greatly influence my decision to drop my current service in favor of FreshService.

Contributor
  • sfender
  • Contributor
  • Mar 26, 2015 11:42 PM UTC

Agreed. This is a feature of Spiceworks that I absolutely loved.

Contributor

Looking for this also. We're currently in trial with both FreshService and Samanage. If we knew for sure this was in the pipeline it would greatly sway our decision.


Print barcode and/or QR code for both digital (connected) and fixed (non-connected) assets. We tag furniture and associate it with an office, classroom, etc.

Apprentice
  • mohammed_old
  • Apprentice
  • Aug 25, 2015 2:53 PM UTC

Hi All,


Thank you for your valuable suggestions.


Currently, we are working on revamping the entire CMDB module.


We do have plans of retrieving and adding the asset warranty information in our road map. Unfortunately, for now we are unable to commit any timeframes on it.


Our product team has been notified in regards to this feature and we will keep you updated on the same.


Regards,

Mohammed Ammar N.



Contributor

I want this too!!!

Contributor

How about an update on this?

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  • juha.huhtamaa
  • Community Debut
  • Apr 17, 2016 8:27 AM UTC

Ideas when?

Contributor

FreshService team, how about an update on this requested functionality? 

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  • ledwards
  • Community Debut
  • Feb 14, 2017 4:11 PM UTC

FreshService - could we please have an update on this?

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  • bmangan
  • Community Debut
  • Mar 15, 2017 1:01 PM UTC

We would also love to see this addition - any timeline on this?

Contributor

Thanks for bumping up this thread. No timeline on this yet, but we are exploring warranty scans for Dell devices to start with and add other manufacturers later on. More on this once we pick it up for development. Please keep the requests coming! 

    Contributor
    • dlambrecht
    • Contributor
    • Mar 17, 2017 9:49 AM UTC

    This would be great ! 

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    • owalker
    • Community Debut
    • Apr 5, 2017 12:26 PM UTC

    We are really interesting in something like this. Please expedite! 

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    • cbrasga
    • Community Debut
    • Apr 5, 2017 9:01 PM UTC

    This is a feature in other ITSM systems. Definitely a must have.

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    • cbrasga
    • Community Debut
    • Jun 1, 2017 6:47 PM UTC

    What is the status of this feature request?

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    • m.baker.1
    • Community Debut
    • Jul 10, 2017 11:50 AM UTC

    What is the status of this? - starting with Dell you should be able to use the API interfaces provided using Dells tech direct service

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    • cbrasga
    • Community Debut
    • Nov 8, 2017 10:30 PM UTC

    Please update everyone on the status of this feature request. Thanks.

    Contributor

    Hi Cazi, we've put this on hold for now. No plans to take it up before end of year. More on this once it's prioritized on our roadmap.


    Best,

    Sid

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    • jalston
    • Community Debut
    • May 22, 2018 1:05 PM UTC

    Any update on the warranty scans for Dell devices?

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    • aleix.claret
    • Community Debut
    • Aug 13, 2018 10:50 AM UTC

    Hello, some update with this? It's a feature that we love in Spiceworks and we miss it =(.

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    • aturnage
    • Community Debut
    • Sep 20, 2018 5:04 PM UTC

     I would love to see this.

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    • carmenp
    • Community Debut
    • Sep 21, 2018 12:38 PM UTC

    Four years since the first post, don't hold your breath. Never gonna happen.

    Community Debut
    • tomaszkumorek
    • Community Debut
    • Jan 30, 2019 12:08 PM UTC

    Hi


    Do you have any update on this?


    Tomasz

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