I'd like to see a feature that automatically pulls in warranty information from manufacturers i.e. Dell, HP, etc. It's a feature offered in other solutions so it should be able to be done.
Thanks.
Closed
CMDB Warranty Pull
Would like to see this added for apple, lenovo, dell and other products, your competitors have similar functionality already.
With Dell moving to individual APIs. would this service use the FreshService API or could we plug in our own API key. Think this would be a great addition to a fantastic product though. It save a lot of effort trawling through Dells warranty lookup system and exporting CSVs.
+4We have all our Dell machines automatically picking up their warranties from Dell through Freshservice.
To accomplish this we use Freshservice API combined with Dell API through Powershell, and have this script run every evening.
As many people have said, this helps us massively in looking at what is approaching EOL and what needs to be replaced.
Jake, that sounds awesome! That means, we could potentially do the same with Lenovo? Any chance you would be able to share script details as to how it was done?
+4I've attached the script we used.
I've taken out our API key and our URL from a couple places, but the structure is the same. Hope you find it useful!
The last update to this from FreshService was that it was being put on hold as a feature 2 years ago. Is there any updated ETA or just an acknowledgment that it's still heavily deprioritized?
Hi Carter, A partner built app for scanning warranty details for Dell devices will be published on the marketplace in a few weeks.
We had planned to support HP devices as well, but HP pulled their APIs without any advance notice a few weeks ago. Support for HP devices will be introduced once the APIs are back online.
Folks,
The app to sync Warranty details for Dell devices is now available. Here's the app: https://www.freshworks.com/apps/freshservice/warranty_sync_for_dell
We'll work with the partner to support more vendors based on availability of vendor warranty check APIs.
Best,
Sid
Great !
Thanks a lot. Is it possible to have some expiration notification with this app ?
Best regards
That's great all installed and awaiting first sync. Is there a force run option to update on demand?
Hi Cedric,
You can enable the Hardware Expiry Notification under Admin -> Email Notifications -> Assets -> Hardware Warranty Expiry Notification.
Hi Peter, The queue runs every day at 0:00 and 12:00 UTC/GMT. We'll add a on-demand option in the next version of the app.
Best,
Sid
I have found the link here from HP, so hopefully it won't be long!
https://developers.hp.com/hp-client-management/forum/warranty-api-currently-unavailable
We still don't have any news on HP API :( We'll start looking at Lenovo APIs in a few weeks, Andreas. I'll keep you posted.
We are currently trying to use the linked marketplace app in our environment with no success. Is there anyone still active here that has gotten this to work? We’ve waited the appropriate amount of time after initially activating the app and all of our product manufacturer fields contain the “Dell, Inc.” information.
Any help would be greatly appreciated.
+14- Top Contributor ⭐
We are currently trying to use the linked marketplace app in our environment with no success. Is there anyone still active here that has gotten this to work? We’ve waited the appropriate amount of time after initially activating the app and all of our product manufacturer fields contain the “Dell, Inc.” information.
Any help would be greatly appreciated.
Better to start a new post.
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