Is there a way to set the view of the ticket so the Contact Details are not expanded by default? We're a smaller company and most of our "customers" are just other employees, so having those details isn't important. It'll also help us remember to enter the logged time since we'll be able to see it. And, if the Time Logs portion could be expanded by default that would be even better.
Sure, We understand the use-case.
A majority of the users wanted it to be the other way around, the contact details to be expanded so that all contact/company-related information is legit to the agents directly without them having to expand the same each time manually. Thus, we did come up with this sliding window, so that if not needed, the section could be collapsed as well.
As of now, it is the contact details that stay on top, followed by advanced ticketing modules (if any), time logs, and then, to- do, followed by the apps from the marketplace in the order of installation.
Our product managers are happy to check if there can be a possibility to allow the agents to drag/drop this so that they have the same rearranged in the preferred order.
We shall keep you posted with more news on this, if so.
Cheers!
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