Hello Freshdesk Team,
We're currently in our trial period and comparing multiple helpdesk products. I like your collision detection feature, but was disappointed to learn that it's not available on the cheaper plans our small company is interested in.
I'm wondering if there's any plans to implement the existing, or a light version, of it in the blossom plan. We're not quite big enough to need Multiple SLAs, language support or any of the other high-end features associated with the Estate plan that would justify double the price. This is something that would very clearly sway us over to the FreshDesk camp of users as it's a feature that is hit or miss with other providers.
Thank you,
Vincent
